Return, Exchange, and Refund Policy
Thank you for choosing drapydust! We want you to be completely satisfied with your purchase.
If for any reason you need to return or exchange your item, we’re here to assist you.
Exchange Period:
You may exchange your item within 5 days of the original purchase date.
Return Period:
You may return your item within 5 days of receiving the product.
Item Condition:
To be eligible for a return or exchange, the item must be unwashed, undamaged, and in its original condition with all tags attached.
Proof of Purchase:
Please provide your original order confirmation or receipt when initiating a return or exchange.
Exchange Options:
You can choose from several exchange options, including store credit, or a different size or color of the item.
Return Process:
If you choose to return your item, you will receive a full refund in the original form of payment once the item is received and inspected.
Refund Process:
● Card and UPI Payments: Refunds will be processed back to your original bank account or card within 2-3 business days after the item is received and inspected.
● Cash Payments: Refunds for cash payments will be issued as store credit only.
Shipping:
● Exchanges: We cover return shipping costs for exchanges.
● Returns: Customers are responsible for shipping costs on returns.
Important Note:
We reserve the right to refuse a return or exchange if the item does not meet our policy conditions.
To initiate a return, exchange, or refund, please contact our customer support team at support@drapydust.com.
We strive to make the return, exchange, and refund process as smooth as possible. Thank you for your understanding.
Team drapydust